Using Qualtrics

  • How do I build a survey or learn about advanced features and survey options to use in my survey design?
  • How do I apply the Qualtrics Mailer?
  • I created a survey and I want to give somebody else the power to edit or activate it.
  • How long volition my information be saved?

Troubleshooting

  • When taking my survey, a respondent encounters the bulletin "This survey has expired."
  • I appear to have a trial account and at present I can't register for Qualtrics under NC State University. How can I register or move my account under the NC Land brand?

Business relationship Details

  • What are my account permissions?
  • Qualtrics is telling me I need to upgrade my account in order to create more than surveys or use more questions in my survey. How exercise I do this?
  • There are certain question types (slider, heatmap, etc) that are grayed out and I can't use them in my survey. How do I gain admission to them?
  • I need to be able to see personally identifiable data well-nigh respondents in lodge to conduct my survey. How do I exercise this?

Using Qualtrics

How do I build a survey or learn about avant-garde features and survey options to use in my survey blueprint?
Qualtrics Support External Link is the well-nigh comprehensive resources for information on how to create surveys, distribute surveys, and use advanced building options.

Beginning and novice users should kickoff by watching the Learn to Apply Qualtrics Resources Cadre External Link video grooming serial. Qualtrics also has its own community forum External Link where y'all can post questions and become help from other Qualtrics users.

For a short handout containing some useful tips for using and edifice surveys in Qualtrics, come across the ISA Qualtrics Reference Guide PDF Document.

If you lot have a specific question about how to utilise a characteristic in Qualtrics or are having trouble building your survey, you can besides make it touch with the back up team at Qualtrics by phone at 1-800-340-9194 or online at https://www.qualtrics.com/support-center External Link. Our university Qualtrics license covers gratis, 24/7 customer support, and the Qualtrics Support squad is an splendid resource to turn to for technical guidance and troubleshooting.

How practice I employ the Qualtrics Mailer?
Qualtrics has a robust mailer system that allows you to ship out messages and survey links to participants via email. To do so, yous will need to create a Contact List (formerly called a "console") in .CSV format containing recipients' email addresses. Y'all can also include in this list other data that you lot have most the recipients that you desire to add to their survey data (e.thousand. first proper name, last name, ID). Past default, each recipient will become a unique Individual Link, which allows you to hands send customized reminder and thank-you lot emails, track the mailing history, and acquaintance respondents' survey data with data from the contact list.

For data on more than advanced options within the Qualtrics Mailer, meet Emails Overview External Link at Qualtrics Support.

If you cannot or do not want to utilize the Qualtrics Mailer, yous tin can also distribute your survey through an open up-access survey link. If you have a contact list only do not want to use individual links, you lot can associate the contact list data with respondents' survey information by using an authenticator and having respondents "login" to the survey. View all-encompassing information on authenticators External Link.

I created a survey and I want to requite somebody else the power to edit or activate information technology.
Become to "My Projects" and click the drib-down arrow for the survey you desire to share. In the drop-downward carte that appears, click "Share Project." Enter in the e-mail address of the person you wish to collaborate with. Y'all must then check off each of the permissions you want to requite to their account – eastward.g., the ability to edit the survey, activate or conciliate it, and and so on, then click "Salve."

How long will my data exist saved?
Your surveys and response information are stored on your Qualtrics business relationship indefinitely. Yous tin run across individual response information under Responses, or click "Tools" and "Export Data" to download your data in CSV, SPSS, XML, and HTML formats.


Troubleshooting
When taking my survey, a respondent encounters the message "This survey has expired."
When the survey was originally created, an option was checked in Survey Options to take the survey expire on a specific date. To solve this, go into Survey Options and uncheck the Survey Expiration option or set the expiration to a later date.

I appear to accept a trial account and at present I can't register for Qualtrics nether NC State University. How tin I annals or motion my business relationship under NC State brand?
Having your account registered under NC Land gives yous admission to many more survey features and tools and allows us to upgrade your account permissions or transfer ownership of surveys. If you lot created your account outside of the NC State Qualtrics registration procedure, you will demand to contact Qualtrics Support online at https://www.qualtrics.com/support-center/ External Link or by phone at 1-800-340-9194 and ask them delete the business relationship — you will then need to recreate the account through the NC Country Qualtrics registration process.

If you have surveys and/or information on your trial account and practise not want the business relationship deleted, you can inquire Qualtrics Support to have your account moved over to the NC State license instead. However, once the business relationship move has been made (and it can take several weeks), your business relationship will still accept limited permissions. You volition demand to consummate the New User Form for Transferred Accounts bachelor online at https://ncsu.qualtrics.com//SE/?SID=SV_eEf5bFVMIbrh52t External Link in social club to access full account permissions. At the end of this form you will be provided with an access lawmaking and instructions on how to apply information technology to your Qualtrics business relationship.


Account Details
What are my business relationship permissions?
All Qualtrics accounts registered under the NC State make have the following permissions:

– Power to activate surveys

– Ability to collaborate on surveys with Qualtrics users not affiliated with NC Country

– Unlimited responses

– Unlimited Contact Lists (i.e., survey samples uploaded to Qualtrics to apply when distributing surveys)

– Unlimited names per Contact List

– Unlimited total surveys

– 10,000 emails per calendar week

The number of active ("live") surveys and the number of questions per survey are based on chief status at NC Country. Refer to the table below:

Administrators Kinesthesia Staff Grad Students UG Students
Max live surveys 25 ten x 5 ii
Max questions per survey 200 200 200 100 l

All accounts have the following restrictions:

– No inaccessible question types allowed, that is, those that are not ADA compliant (eastward.k., slider, estrus map, hotspot, and any other questions that cannot be read with a screen reader)

– No personally identifiable data included with responses (i.e., IP accost, and, if using a Contact List through Qualtrics, email address). This permission is set up in order to protect the confidentiality of survey respondents. Note, however, that if your survey specifically asks for personally identifiable information, such as name or email, data provided by respondents volition be included in your results.

Qualtrics is telling me I need to upgrade my account in lodge to create more surveys or utilize more questions in my survey. How do I do this?
Accounts are limited in the number of questions per survey and the number of surveys that can be active at one time. You tin can asking an upgrade past sending an email to qualtrics_support@ncsu.edu describing the nature and needs of your project.


In that location are certain question types (slider, heatmap, etc) that are grayed out and I tin can't use them in my survey. How do I gain access to them?

In support of NC State's requirement that all NCSU-related web pages run across ADA compliance criteria (see the NCSU regulation on Information and Communication Applied science Accessibility at http://policies.ncsu.edu/regulation/reg-04-25-05 External Link), we have disabled Qualtrics question-types that are 'non-accessible.' These include, eastward.1000., the heat map, hot spot, slider, and others.

Absolutely, these not-accessible formats are actually pretty cool, and in some cases are the only fashion to collect the needed information. However, for the most function in that location are attainable types (such every bit multiple option and text entry) that can assemble the same information equally non-inaccessible question types. We do empathize, however, that sometimes an inaccessible question type is essential to survey design, so we handle these requests on a example-by-case basis, and tin can plow these questions on for users who absolutely need them for their inquiry.

Those wanting to utilise the not-attainable question types will need to contact ISA at qualtrics_support@ncsu.edu with a summary of their survey project, to whom they are administering the survey, and why they need to use the non-accessible question format.


I need to be able to meet personally identifiable information about respondents in order to bear my survey. How do I do this?
The Office of Institutional Research and Planning places a high degree of importance on the protection of respondent data. Those wanting access to personally identifiable data, such as e-mail addresses, names, or IP addresses, will demand to contact ISA at qualtrics_support@ncsu.edu with a summary of the survey project, why they need access to personal data, and if the survey is existence conducted for research purposes, a copy of their approved IRB form including approval to collect personally identifiable information.